TimberX Terms & Conditions

These terms and conditions govern the use of TimberX Ltd. This site is owned and operated by TimberX Ltd. This site is an e-commerce site. By using this site, you indicate that you have read and understand these terms and conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our site is the property of Kybotech Ltd and the site’s creators. This includes, but is not limited to our images, text logos, documents, downloads and anything that contributes to the composition of our site.

Website Privacy Policy

TimberX Ltd is a company registered in England and Wales with registered number 14624351. Our address is Claylands Enterprise Park, Claylands Avenue, Worksop, Nottinghamshire, England, S81 7BQ. This page is designed to provide you with information about how we use the information that you provide to us during any communication (for example telephone) and via the website or mobile app. We may change our privacy policy from time to time. This policy was last updated on 1st March 2023 and is version 1.0.

Your Information and Why We Process It

Here at TimberX Ltd, we only collect, keep, use or share your information for genuine business purposes, when you’ve approved us to do so, or when we’re obliged to legally. There are a few different reasons why we retain your personal details.

  1. To process any order that you place on our website and arrange for its delivery
  2. To maintain any registered accounts you have with us
  3. To make our website and our app accessible to you with informative content tailored to your needs including serving you with any pop up messages.
  4. If you have purchased a product from us we may contact you from time to time, by SMS, e-mail or telephone regarding our latest promotional offers, products and services that we think you may be interested in.
  5. To get in touch regarding customer satisfaction surveys and market research.
  6. We also use personal details to contact you regarding our services and products and if we need to verify your identity.
  7. For research, analysis, testing, monitoring, risk management and administration purposes.
  8. For crime or fraud prevention purposes.

When We’ll Contact You

We may contact you shortly after your purchase to discuss your delivery and make sure that it all goes smoothly for you. We may also offer you other services which relate to the products that you have purchased.

We like to be able to keep you up to date with news, offers and promotions, but you can opt out of receiving email and text messages from us at any time. To do this, click on the “unsubscribe” link at the bottom of any of our emails, or contact our contact centre. It may take a couple of days for all of our systems to update, so bear with us whilst we process your request. Please note, if you submit information but there is an error or delay in processing, we may use the details you’ve submitted to contact you to complete your order.

When You Contact Us

If you get in touch by email or live chat to ask a question about your order or our services, we’ll keep a record of your emails and our responses. This helps us to resolve any problems, and to answer your query quickly and easily if you need to get in touch again. It also helps us to check our advisors have all the training they need to give you the best possible help. Your telephone calls to Garden Buildings Direct may also be recorded for training and regulatory purposes.

Information We’ll Share

We share your information in very limited circumstances set out below:

where we’re obliged to do so (for example a legal request)

when we need to work with a third party or core service provider, for example a delivery service or IT service provider. Each provider is carefully selected, and we’d only pass on the information required for them to perform that service on our behalf. They cannot use your data for any other purpose with our group companies who may provide us with services

any telephone calls between you and us in respect of extended warranty products are shared with Domestic & General for quality assurance and compliance.

We’ll never sell your information. We’ll always comply with the Data Protection Act 1998 and all other relevant legislation. We use third-party payment service providers which are integrated into our website. When you pay using one of these methods i.e. Paypal, you are redirected to the providers portal. Your use of these services are subject to the terms and conditions of the payment providers.

Transfers To Third Countries

TimberX Ltd may transfer your personal data outside of the European Economic Area. This will only be as a result of our service providers being based outside of this area. We will always ensure that such providers are in a country that has been assessed to provide adequate protection to personal data by the European Commission, or if the service provider signs a contract with us which contains the relevant protections for you.


Cookies are small text files used to transfer information. Site functionality cookies allow you to navigate the site and use our features. When you return to the site we’ll be able to remember the products you’ve compared or added to your basket.

Cookies also enable us to show adverts relevant to you when you’re browsing online – for example, deals or products you’ve looked at.

Analytics cookies help us to learn where we’re going wrong, and which elements of the site you find easier to use. We’ll track the volume of people on our site, where they click, and where they exit the site.

Contacting Us

We’re always looking for new ways to improve your shopping experience with us, and that’s why we love hearing from you. If you have any questions about how we use your personal data or if you’d like to amend or stop us from processing your data, please contact us. You can get in touch by giving our friendly contact centre a call on +441482422000 or you can write to us at our registered office address – Claylands Enterprise Park, Claylands Avenue, Worksop, Nottinghamshire, England, S81 7BQ.

Privacy and Security

At TimberX Ltd, everything we do revolves around our devotion to happiness and amazing customer service, and our site is designed to make your experience as easy and personal as possible.

To achieve this we may need some personal information from you, but it’s important you feel confident and secure. This privacy summary explains when we might ask you for information, how we’ll use it, and all of the security measures we have in place.

Your privacy is important to us which is why we’ve ensured every part of our site uses secure connections. Look for the green padlock in the address bar and the letters ‘https’, as these should always be present when browsing our site.

We only take orders through web browsers that allow communication through Secure Socket Layer (SSL) technology. There’s no way you can order through an unsecured connection.

To keep you safe, we gain accreditation from the Payment Card Industry (PCI) every year. This third-party certification certifies that we take appropriate precautions to make sure your details are kept safe. This covers everything from ensuring our teams are well-trained on the security risks and vulnerabilities today, to implementing security-compliant IT solutions. More information regarding this security standard can be found here: https://www.pcisecuritystandards.org/pci_security/

For extra security, you’ll see our checkout uses Verified by Visa, Mastercard SecureCard and American Express Safekey, which safeguards you from unauthorised use of your cards. Once you’ve registered and created a password with your card issuer, you’ll be prompted to provide this each time you check out.

This website is operated by:

TimberX Limited, Claylands Enterprise Park, Claylands Avenue, Worksop, Nottinghamshire, England, S81 7BQ

Company Registered In England No: 14624351

T: +441482422000

E: [email protected]

Please Note: Calls can cost up to 10 pence per minute from a BT Landline. Calls from other networks and mobiles may vary